Shipping

Important Notice for Customers Choosing “Duties & Taxes Due on Delivery”

Shipping fees cover transportation costs only. Any import duties, taxes, or customs fees are determined by your country’s customs authority and are not included in our product or shipping prices. These charges must be paid by the customer upon delivery.

If you have any questions about possible import fees, we recommend contacting your local customs office before placing your order.

Shipping Times

At LuxoBeam, we aim to process and ship orders as quickly as possible on business days.

Available shipping options may include:

Express Shipping: estimated delivery in 2–3 business days
Standard Shipping: estimated delivery in 4–5 business days

Please refer to your tracking number once it has been issued for the latest delivery updates. If you need assistance, our support team is always here to help.

Shipping Restrictions

At this time, we do not ship to the following regions:

Israel
Ukraine
Gaza
Iraq
Iran
Russiya

Order Confirmation

Once you place your order, you will receive an order confirmation email.

This confirms that we have received your order and that it is being reviewed for processing. If payment is authorized and the item is available, your order will move forward for shipment.

If an item is unavailable or on backorder, we will contact you by email with an update.

Order Shipment

If your order is in stock and payment has been successfully processed, it will typically ship within five business days from the order date.

Once your order leaves our warehouse, tracking details will be sent to the email address provided at checkout.

If you do not receive tracking information within six business days of placing your order, please contact our support team for assistance.

Damaged Deliveries

Please inspect your package upon arrival. If you notice any visible damage to the packaging, make note of it when accepting delivery.

If your item arrives damaged, please contact our support team as soon as possible and include clear photos of the damage so we can review and assist you promptly.